Forgot password info

If you have forgotten your password then you can reset it (provided your email address registered at CACH-All is valid & active) – please follow the steps below carefully.

Step 1. Click the ‘Forgot your password?’ link below the logon boxes

This will then display a screen asking for you email address (see below). If the email address registered with CACH-All is no longer active or you have forgotten it then you cannot use this function and will have to contact This email address is being protected from spambots. You need JavaScript enabled to view it. for further help.

Step 2. Enter your email address and click submit, you will then see the page below and should receive an email

Step 3.

You should see an email in your inbox from CACH-All webmaster as below.

Please ensure that you check your junk/spam folder as sometimes these emails will be treated as junk.

Open the email

Step 4. the email will be similar to below you will need to cut & paste the verification code (the long series of letters & numbers) and enter it into the Verification Code box at step 2 (or you can click on the link in the email which will take you to the same page)

Step 5. Enter your CACH-All website user name into the username box and paste the verification code from the email into the verification code box (see below) and click Submit. Your user name is usually your first name & last name with no spaces, if you are not sure of it then you can retrieve it – click here for information on this. Please note the the verification code cannot be used as a password in the login password box.

Step 6. After submitting your username & verification code you will see the screen below, this enables you to reset your password. Type in any memorable & secure set of characters & numbers in the first box as your new password, and retype the same password in the second box, then click the Submit button.

Step 7. You should then see the screen below confirming your password has been reset. You can then log in to the site via that screen or the login page using the new password you entered at step 6.